Request Under the KVKK
This English version is a convenience translation. The Turkish text is the binding version and prevails in case of any discrepancy. Read the Turkish version
To exercise your rights under Article 11 of Law No. 6698 on the Protection of Personal Data (“KVKK”), you can apply to the data controller, Umut Çakırtaş, through one of the channels below. The full list of your rights and how your data is processed are described in the Privacy Notice.
1. How to apply
| Channel | How |
|---|---|
| Your registered e-mail address | From the e-mail address registered to your account, to hello@patimatapp.com |
| Secure electronic signature or mobile signature | Send your signed request to hello@patimatapp.com |
| In writing | Your wet-signed petition, delivered in person, through a notary or by registered mail, to Yeşiltepe Mahallesi 55. Sokak No: 8 İç Kapı No: 8, Zeytinburnu / İstanbul |
For requests sent from an e-mail address that is not registered to your account, we may ask for additional information to verify your identity. This is to prevent your data from being disclosed to someone else.
2. What your request must contain
- Your name, surname and, for written requests, your signature
- For Turkish citizens, the national ID number; for foreigners, nationality and passport number or ID number if any
- Your residential or business address for notification purposes
- If any, your e-mail address and phone number for notification
- The subject of your request and any relevant documents
3. Requests from parents or guardians
Patimat is open only to people who are 18 years of age or older. If you believe your child under 18 has opened an account anyway, you can write to hello@patimatapp.com. Parental status is verified reasonably; information showing your relationship to the child may be requested. After verification, the necessary steps, including closing the account and deleting the data, are taken in line with your request and you are informed.
4. Timeframe and fees
Your request is concluded within 30 days at the latest from the date it reaches us. The process is free of charge; if it requires an additional cost, the fee in the tariff of the Personal Data Protection Board may be charged.
5. If you are not satisfied with the response
If your request is rejected, you find the response insufficient or no response is given in time, you can file a complaint with the Personal Data Protection Board within 30 days from the date you learn of the response and in any case within 60 days from the date of your request.
6. What you can do without submitting a request
You can do the following yourself in the app without submitting a request:
| Request | Where |
|---|---|
| Correct my information | Profile → Edit profile; for pet information, the relevant pet's screen |
| Get a copy of my data | Write to hello@patimatapp.com from your registered e-mail |
| Withdraw my Patibox AI consent, delete my chats | Patibox screen → “…” menu |
| Manage notifications | Profile → Settings → Notifications and device settings |
| Turn off location, camera, gallery and notification permissions | The device's Settings app |
| Make my account private, block users, report content | Menus on the relevant screens |
| Delete my account | Profile → Settings → Account → “Delete account” |
How your personal data is processed: Privacy Notice.